Privacy Policy

At POMPETECH, our customers are valuable, and we take their privacy very seriously. All personal information transmitted to us is strictly confidential. The user’s bank details are not kept by POMPETECH. Whether the order is placed on our website or by telephone, under no circumstances will we share or disclose personal data. However, please note that any method of transmission over the Internet or any method of electronic storage is not 100% secure. Our site is secured by an industry standard SSL certificate that ensures that all transactions between browsers and our website are encrypted, secure and private. Therefore, we cannot guarantee the absolute security of our website. POMPETECH uses Stripe for its transactional on his website. When you do business with us, you also agree to be bound by Stripe’s Terms of Service. POMPETECH will in no way be held responsible for these policies.

List price and product availability

Prices are quoted in Canadian dollars and before taxes (GST and QST). POMPETECH is not responsible for exchange rate fluctuations. Products may be available in limited quantities, and it is the User’s responsibility to read the Shipping Policy and Refund Policy. Please call or email to inquire about product stock levels (450) 473-3332 or (888) 473-3330 info@pompetech.com. POMPETECH reserves the right to stop offering a product. The description and price of the products may be changed at any time, without notice. POMPETECH may refuse to ship any order for various reasons and at its sole discretion.

Taxes

POMPETECH is a Canadian company, all federal and provincial taxes are applied in accordance with the law.

Guarantee

All items sold by POMPETECH are subject to the warranty of the manufacturer of the goods. Please allow 4-6 weeks for warranty claims to be processed by the manufacturer. If the product is found to be defective, it will be replaced/repaired at no cost to the customer. Unfortunately, monetary refunds are not available through the guarantee process. In the event of a warranty claim, the shipping costs on the original order are not credited. In addition, the customer is responsible for shipping costs when returning the products for a warranty claim. If products purchased from POMPETECH are improperly stored, improperly assembled, used incorrectly, the warranty does not apply.

Damaged shipping and shipments

It is the responsibility of the carrier to deliver the goods in good condition. Please inspect your package upon delivery. Notify the carrier immediately if damaged goods are received. Leave the goods, along with their original cardboard and packaging material so that the carrier can inspect them. Failure to keep the original carton and packaging material may result in an adverse claim on the part of the carrier. The Seller shall in no event be liable for delays in delivery of the Product or other defects in performance caused by fires, force majeure, strikes, work difficulties, acts of the government or military authorities, delays in the transport or supply of materials, or causes of any kind beyond the control of the Sellers.

Return Policy

Returns will be accepted with prior approval. Returns without authorization number and special order items will not be accepted. All items returned without part numbers or model numbers will be subject to a 20% restocking fee. The item must be new and in perfect condition for resale, otherwise it will be subject to a restocking fee of up to 50%. If the product you received is not the one you ordered or has a manufacturing defect, POMPETECH will also refund the original shipping and return costs. No returns will be accepted after 30 days from the invoice date. Credits will be issued upon receipt of the returned merchandise. The returned merchandise must be in its original packaging and unused. Shipping costs for returned merchandise will not be credited.

Intellectual property

The trademarks and logos used and displayed on the site are trademarks of which POMPETECH is the sole owner. It is strictly forbidden to reproduce the trademarks and logos displayed on the POMPETECH website for other commercial or advertising purposes. Under no circumstances may it be possible to copy, reproduce, modify, distribute, distribute, participate in the sale, create new works from, download or exploit any element offered on the site without the prior consent of POMPETECH. The content of the site is protected and belongs to POMPETECH. The rights, titles and interests related to the site, including intellectual property rights, belong and will continue to belong exclusively to POMPETECH.

Discussion forums

POMPETECH does not claim any intellectual property rights and we are not responsible for the content provided by a customer. Content provided by a customer must use respectful language and any coarse language will not be accepted by POMPETECH. The latter must not at any time hold or submit any defamatory, disrespectful, twisted, obscene, abusive, offensive, harassing, violent, hateful, pornographic, abusive or illegal content. No threats or violence will be accepted. POMPETECH encourages adulterous and civilized discussions. Our users undertake not to personally attack different opinions or take actions that will infringe the rights of others or that may cause inconvenience, inconvenience or upset any person or organization. The content provided by the User may not be used for the purpose of impersonating another person.  The User may not use POMPETECH’s discussion platforms to promote the sale of goods or services for a commercial purpose other than those available on the Site or offered by POMPETECH, contests, spam, piracy, solicitation, or any other act for illegal purposes.

External links

The Site may have links to third-party sites, commonly referred to as hyperlinks. If you click on a link for Facebook, Instagram, YouTube or any other site, you must understand that the conditions mentioned on the POMPETECH site do not apply to the information collected on these sites. POMPETECH is not responsible for the content of external links, they are presented for information purposes, without guaranteeing quality or accuracy. A hyperlink does not imply an endorsement or joint venture. POMPETECH advises you to read the privacy policy of a website before giving away your personal information.

Update and support

POMPETECH reserves the right to update these terms and policies at any time. You will be notified if there are any significant changes. We invite you to regularly consult our policies for the most recent version. Please do not hesitate to contact us with any questions or comments about this Agreement at the email address below: info@pompetech.com

 

Last updated: March 19, 2022